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TERMS OF SALES & WARRANTY AND REPAIR POLICY

 

PRICES: All prices are firm, fixed, unless otherwise noted

SHIPMENTS: Unless otherwise noted in the quotation, all shipments are FOB Airmont, NY. Per the legal definition of "FOB Origin", the customer is responsible of any damage incurred during shipment. Goods shipped FOB origin are not insured by MILCOTS. Customer is strongly encouraged to provide MILCOTS with way of shipment and account number. Should the customer choose to have MILCOTS arrange for the shipment, MILCOTS may impose a 35% handling fee based on the shipment cost.

LIABILITY: All sales made by MILCOTS are expressly contingent upon strikes, fires, accidents and causes beyond our control. Our liability from all causes is limited to the value of the goods sold.

WARRANTY: MILCOTS guarantees products of its manufacture and each part or component thereof against all defects in material and/or workmanship and agree to remedy any such defect at no charge provided that the defective unit is returned, transportation prepaid, to the MILCOTS facility. This warranty  extends for a period of one (1) year from the date of shipment, unless specified differently as per the contract. Any product which has been repaired or replaced shall be similarly warranted as to such repair or replacement for the remaining warranty period of the product as originally installed or 90 days from the date of repair or replacement, whichever expires last. 

This warranty does not extend to products which have been subjected to neglect, accident or improper use, nor to units which have been altered by other than MILCOTS personnel.

RETURN OF DEFECTIVE PRODUCTS: No products or part thereof shall be returned to MILCOTS unless the customer first obtains a Return Material Authorization number from an authorized MILCOTS customer service representative. This number shall be clearly labeled on all shipping containers. Containers not so labeled will not be accepted.

Products returned for "in warranty" repair and return must be shipped prepaid to MILCOTS. Products returned for warranty repair are subject to handling charges if no defects are found during our inspection. All products returned to MILCOTS must be packaged to prevent damage during shipment. Any damage that occurs during return shipment is the responsibility of the customer and the shipping company. MILCOTS will return repaired products freight prepaid. Products returned for repair, whether in or out of warranty, which have failed due to misuse or negligence or have components removed, will be repaired in accordance with our standard "out-of-warranty" charges.

 

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